Privacy Policy
How we handle information when you visit or contact us.
Last updated: October 5, 2026
Who operates this website
MediaAutoresponder.com is operated by Knubian Inc., Ontario, Canada. This policy explains personal information handling on this website and in website inquiries. Questions and privacy requests can be sent to our contact email below.
Information we collect
If you contact us, we receive your name, email address, question category, message and any optional order reference you provide. Our hosting and email services may process technical information such as IP addresses, request times, browser information and mail-delivery records. We use hashed IP-based attempt counters to help prevent abuse of forms and administrator sign-in.
How we use information
We use inquiry information to respond to you, investigate issues and keep relevant correspondence. Technical information helps operate, secure and troubleshoot the website. Submitting the Contact form does not subscribe you to marketing emails. Any future marketing signup will have its own consent choice.
Cookies and website services
The Contact page and administrator area use a session cookie to support form security and sign-in. Public Help and policy pages do not require an account. The website does not currently include advertising or marketing analytics scripts. Hosting, network-security and email providers may use their own operational technologies to deliver their services.
Service providers and disclosure
Information may be processed by hosting, network-security and email providers as needed to operate the website and respond to inquiries. Processing locations depend on the providers used and may be outside Canada, where applicable local laws may apply. We may also disclose information where required by law or necessary to address fraud or security incidents. We do not sell inquiry information.
Retention and safeguards
We retain information for as long as needed to address inquiries, maintain relevant business records and meet legal obligations, then delete or de-identify it when it is no longer needed. We use access controls and appropriate security measures, but no transmission or storage method is completely secure. Please do not submit passwords, SMTP credentials, payment-card details or full license keys.
Your choices and requests
You can contact us to request access to or correction of personal information, ask about its use, request deletion where applicable, or raise a privacy concern. We may need reasonable identity verification before acting on a request. Legal or legitimate recordkeeping requirements may limit deletion; we will explain any applicable limitation.
Your self-hosted installation
Information you collect through your own MediaAutoresponder installation is managed by you and your hosting or email providers. This website policy does not replace your own privacy notice or consent obligations. We do not automatically receive your subscriber database through this website; information you choose to share in a support inquiry is handled as described here.
Updates to this policy
We will update this page when website practices change and revise its last-updated date. If checkout, customer accounts, licensing services or new tracking tools are introduced, their information handling will be described before those features are used.
Contact
Knubian Inc. · Ontario, Canada
hello@mediaautoresponder.com